Frequently asked questions
Clarity, before you begin.
Answers about recognition and your account.
What is the difference between the four parts?
Distinction assesses businesses within their category. Honours recognises the exceptional work of professionals. Achievements records significant personal milestones digitally. Private is the private part of INTHATPACK, with access by personal invitation.
Can an everyday shop earn a high distinction?
Yes. Quality is assessed within the business’s own category. A convenience shop does not have to imitate a luxury hotel. Care, reliability and how well it delivers what customers should expect of that shop are what matter.
What do Bronze, Gold, Platinum and Diamond mean?
Bronze · Select meets the high entry standard. Gold · Prestige represents exceptional quality. Platinum · Signature is a very high level. Diamond · Ultimate is the highest distinction. Evidence and criteria vary by category. A top-three position is different from a level: each is shown separately.
Can people without a management role receive Honours?
Yes. Any role can be performed exceptionally. Professional skill, care, reliability and a concrete contribution to others are considered. A senior title, high income or public profile is not required.
Does long service automatically earn recognition?
No. A long career can provide meaningful evidence. The quality and contribution of the work remain decisive. Each nomination is assessed individually.
Do I have to pay to nominate a person or business?
No. Businesses and professionals do not pay to receive a Distinction or Honours recognition. A nomination does not guarantee an award.
Are applications and digital awards free?
Applications and digital awards are free. Only separately agreed optional products or services may be paid. Payment and membership do not influence assessment. A digital award requires a positive assessment and remains until explicitly revoked.
Will my digital awards be retained?
Yes. All awarded digital recognitions remain linked until explicitly revoked. There is no three-award limit and no paid membership is needed to retain them.
What evidence do I need for an Achievement?
It depends on the precise claim. A vehicle, watch, business milestone or follower count requires different supporting evidence. Begin with the requested basic information; any further evidence is arranged afterwards. A photograph alone is not always sufficient.
What may I send through the contact form?
Send a short description and only the requested information. Do not share a complete identity document, bank statement or other sensitive evidence there. Contact us first if you are unsure what information is needed.
How long does an assessment take?
This depends on the category, completeness of the application and any further research. Approval is neither automatic nor guaranteed. A specific timeline can only be provided after the application has been reviewed.
How do I open my account?
Choose My account and sign in with your email address. A regular account does not provide access to Private.
Can I buy access to Private through a membership?
Private Club has a separate application. A free account or digital award does not automatically grant access. Any optional club services are clearly priced in advance.
How do I report an error in a recognition?
Contact us with the recognition concerned, the possible error and the available supporting information. Relevant new information may lead to correction or reassessment.
Still have a question?
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